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SurgeGEL-Label

🛡️ Our 90-Day Performance Guarantee & Return Policy

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At SurgeGEL, we engineer our topical matrix for long-term biological conditioning and tissue saturation. Real physiological changes take time. Because of this, we don’t offer a standard, impulsive return window. We back our formula with a strict 90-Day Satisfaction Trial Guarantee.

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Please read the specific terms of our satisfaction agreement below:

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1. The 90-Day "Fair Shot" Trial Period

To qualify for a refund under this guarantee, you must give SurgeGEL a fair, consistent shot.

  • The Commitment Requirement: You must use SurgeGEL as directed for a full 90 consecutive days starting from the exact date your tracking number shows the product was delivered to your door.

  • Why? Because clinical vasodilation and localized micro-circulation pathways require consistent saturation to reach peak efficiency.

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2. The 10-Day Return Window

If you have used SurgeGEL consistently for the full 90 days and are genuinely unsatisfied with your results, you have a 10-day grace period immediately following your 90-day trial to initiate your return.

  • Your return request must be submitted to our support team between Day 91 and Day 100 from your original delivery date.

  • Requests made before Day 91 or after Day 100 do not qualify for the satisfaction guarantee and will not be processed.

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3. Bottle Return Requirements

To successfully receive your refund after your 90-day trial, you must return the physical components of your package:

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  • For Tier 2 (Buy 2, Get 1 Free) and Tier 3 (Buy 3, Get 2 Free) packages, you must return all used/empty bottles along with any remaining unopened, factory-sealed bottles to our fulfillment center.

  • Note: This guarantee applies exclusively to our multi-bottle conditioning tiers (Tier 2 and Tier 3), as a single 30-day bottle is structurally insufficient to complete the required 90-day conditioning cycle.

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4. How to Claim Your Refund

  1. Contact Support: Email us at support@surgegel.com within your 10-day grace period (Days 91–100 post-delivery).

  2. Verify Delivery: Provide your full name, order number, and delivery date so our team can verify your eligibility window.

  3. Ship It Back: You will be issued a Return Merchandise Authorization (RMA) number and our secure return warehouse address. Return shipping costs are the sole responsibility of the customer.

  4. Processing: Once our warehouse receives and logs your returned bottles, a full refund of your purchase price (minus original shipping costs) will be issued to your credit card within 5–7 business days.

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